A Tribute to Those Who Focused on Quality at Medical Edge Healthcare Group, PA

Recently I left my position as Chief Medical and Strategy officer for Medical Edge, PA (now part of the Texas Health Physician Group).  It was stupendous.  My job description was to create a medically integrated group, to empower and support 510 doctors achieving every greater levels of clinical excellence.  Little did I realize when I began the amazing group with whom I would get to work.

My first month on the job I attended a conference at which I saw several primary care physicians.  I was asking everyone “are you in Medical Edge?”  It was not long until I found a few who were.  At one point when I asked one doctor who said “yes,” a second doctor standing near by said “your kidding, I am too!”  Their offices were 5 miles away and they both had been in the group for over 4 years…..

It was at that moment that I knew that the “clinically integrated” part of my job was going to be a challenge.  Two years later I can excitedly report that it had occurred.  Honestly, not due to me, but to a lot of work by Lori Clay, Cora Bennett, Tim Wilson and many other directors of operations and staff.  They divided the company into 11 Areas, then into 3 Regions (Lori’s idea).  Soon meetings of the 100 primary care doctors in each region were occurring regularly, specialists and ancillary services shared best practices in ongoing support for the primary care doctors, and the quality of patient care spiraled higher every day.

Within two more years by focusing on the care process doctors, nurse practitioners, and physician assistants received over 160 Certificates of Recognition by the Bridges to Excellent  based on nationally established criteria on diabetes and heart disease risk.  Shawn Parsley, Donald Fowler, Don Holt, and Paul Anthony were the Regional Medical Directors who empowered and worked with Area Directors like Eric Futscher, Randy Perkins, Paul Kim, Roger Tolar, John Wood, Odi Alvarado, Carlos Mijares, Al Hulse, Elizar Alvarez, and Tim McGuire.  Lisa Oleson, the staff of Care Innovations (a part of Medical Edge), Lynn Myers and the electronic medical records staff provided ongoing leadership to re-define the process and consistency of care patients coming to our offices received.

It was both magical and thrilling to stand on the shoulders of such committed, outstanding individuals.  Working with these leaders and with the office staffs of all 183 Medical Edge offices, who had to change the way the did things every day, all the time, was a blessing I will never forget and for which I will always be grateful.

There are people alive today that would not be celebrating Memorial Day in 2011 if these leaders had not created and shared their vision with others.

So in leaving my post with Medical Edge (now THPG) I post this blog to honor and to publicly share the work of many, and the names of a few that came together from 2006 – 2010 to improve the lives of those we served, and save the lives of many.  Most of the patients you influenced will never know your name, but I will never forget you, your spirit and your commitment.

I pray that you will always be blessed, and I know that God knows who you are and blesses you every day for what you do for so many.

Dr Scott

9 Responses to “A Tribute to Those Who Focused on Quality at Medical Edge Healthcare Group, PA”

  1. JIM BOYD May 31, 2011 at 5:41 pm #

    Glad to find you again. After 16 years we are anxious to be in your care again. Keep us informed as to your happenings.

    Hut & I went to see Dr. Freeman once & then we got a letter from Health Spring stating we had been moved to a lady doctor in Lewisville.
    We are hopeful you will have something set up soon & the lost sheep will return. ha

    I am going to Dr. Osborne Thursday my nuclear test came back as “unstable”??? I will let you know what this 4 hour test reveals.

    I pray everything works out for you.

    Jim Boyd 469 774 1124

    • Scott June 1, 2011 at 1:24 pm #

      Jim
      We had a “summit” last night with several patients, other providers, and business professionals. We are well on our way. Can’t wait to see you again. In the mean time if you have any challenges call me at (972)292-7158. Dr Scott

  2. Bob Adams June 1, 2011 at 12:44 am #

    Scott,
    As one of the docs that shared in your leadership and patient oriented approach to care, let me add my thanks for your service!
    I enjoyed our 3 years in service to our patients together. God bless, and as my friends in SEAL Team SIX say “Fair winds an following seas.” Bob

    • Scott June 1, 2011 at 1:20 pm #

      Bob
      Great to hear from you. I know your patients appreciate the importance of a committed, great doctor. Please keep me in the loop on your practice and ideas for improving patient care.

  3. Bonnie Barnett June 1, 2011 at 3:11 pm #

    I am sooo anxious to be under your care again. Sadly, other physicians just don’t offer the quality of care you do. In the meantime, I’m coping with a new PCP who seems adequate to the task, an Oncologist, a Pain Doctor, and perhaps a rheumatologist, a radiologist, and maybe a pulmonary specialist. Sure wish you were at the “helm”!

    Keep us all posted, please. You will have paying patients practically the minute you’re open for business!!

    God Bless you!

  4. Bonnie Barnett June 3, 2011 at 3:25 am #

    By now, you should be hearing from Dr. Larry Powell, the new PCP, for a little personal background on me. BTW, he wants to know if you’d be interested in practicing out of their offices if the Medical Edge lawsuits can be conquered? At least, you can relax about me for a while, Dr Powell DOES seem to have me in very capable hands, and has a similar approach to his patients as you. I want everyone to know just how kind and compassionate you have been through my nightmare, even though you have been going through your own nightmare at the same time.
    God Bless you, Scott!

  5. Mary Berner June 3, 2011 at 7:39 pm #

    Hi Dr. Conard: Nothing seem to be working . I saw Dr. Matthew had the EMG and he also did all kinds of lab work. It has been a month an I still have no results for the lab. My next appointment is in Late August. Also I had a really bad fall last Monday. I thought I had dislocaed my shoulder. Ended up in the ER. X-rays OK. Follow up with your Doctor. What do I do now. The pain is really bad that I can barely get my shirt on. Any suggestions
    Thanks Mary B214-766-1905

  6. Mary Berner June 3, 2011 at 7:53 pm #

    Just wanted you to know I got an appointment with Dr. Osborne Monday at 11AM.

    Thanks
    Mary

  7. JIM BOYD June 7, 2011 at 8:27 pm #

    SCOTT,

    LEFT A VOICE MESSAGE CONCERNING THE UNSTABLE NEUCLEAR TEST AND HEALTH SPRING NOT WANTING TO PAY FOR THE $1,500 TEST. KINDA’ IN LIMBO. GOING TO CHINA SUNDAY FOR A 2 WEEK CONSULTING TRIP.
    HOPE TO SEE YOU SOON. GOOD LUCK WITH YOUR ORGANIZING, JIM

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